01 Information We Collect
Data you provide:
- Name and email address via booking or contact forms
- Service preferences, dates, and scheduling details
- Messages or correspondence sent to us
Data collected automatically:
- IP address and browser or device type
- Pages visited, session duration, and referral source
- Cookie and analytics data (see Section 5)
02 How We Use Your Information
- Process and manage your service bookings and enquiries
- Respond to your messages and provide customer support
- Send booking confirmations and service-related notifications
- Improve our website content and service offerings
- Comply with applicable legal obligations
- Prevent fraud and ensure site security
We do not sell, rent, or share your personal data with third parties for marketing purposes.
03 Legal Basis for Processing
- Contract — to fulfil your service booking
- Legitimate interests — to operate and improve our business, balanced against your rights
- Consent — for optional communications you have opted into
- Legal obligation — where required by applicable law
04 Sharing of Information
We do not sell or trade your personal data. We may share it only in these limited circumstances:
- Service providers who assist in our operations (e.g. email platforms), bound by confidentiality agreements
- Legal requirements — if required by law, court order, or government authority
- Business transfers — in connection with a merger or acquisition, with appropriate notice
05 Cookies & Tracking
We use cookies to improve functionality and understand how visitors use our site:
- Essential cookies — required for the website to function
- Analytics cookies — help us understand site usage (e.g. Google Analytics)
- Preference cookies — remember your settings and choices
You may manage or disable cookies at any time via your browser settings.
06 Data Retention
We retain personal data only as long as necessary for the purposes in this policy or as required by law. Booking enquiry data is typically kept for up to 24 months. You may request deletion at any time (see Section 7).
07 Your Rights
Depending on your location, you may hold the following rights over your personal data:
Request a copy of the data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of your personal data.
Ask us to limit how we use your data.
Receive your data in a structured format.
Object to processing based on legitimate interests.
To exercise any right, email info@cleanovo.info. We respond within 30 days.
08 Data Security
We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. No internet transmission is entirely secure, but we take every reasonable precaution.
09 Children's Privacy
Our website and services are not directed at anyone under 16. We do not knowingly collect data from minors. If you believe we hold such data, contact us immediately and we will delete it promptly.
10 Changes to This Policy
We may update this policy periodically. The effective date at the top reflects the latest version. Continued use of our website after changes constitutes acceptance. We encourage you to review this page regularly.
11 Contact
Questions or requests regarding this Privacy Policy?
- Website: cleanovo.info
- Email: info@cleanovo.info